PART I
WHAT I
DID NOT KNOW ABOUT CREATESPACE
By
Lorilyn Roberts
Lightning Source and CreateSpace
are the two leading companies that self-published authors use to publish books.
While the process of publishing with Lightning Source is more complicated and
time-consuming, the end result of publishing with CreateSpace may be different from
what you expect, particularly with their expanded distribution.
Recently I went to Books-A-Million
to see if they would be able to order one of my books for the bookstore. Since
the manager is someone I know – her mother is one of my best friends, she, of
course, wanted to know all about my new book. I asked her if it would be
possible for Books-A-Million to order my book Seventh Dimension – The Door either for the store or for a customer.
She looked up my book on the computer and found it on the Books-A-Million
website, but it showed that store delivery was not available. However, my book
could be ordered online by a customer as long as it was delivered to the
customer’s home.
The manager said they had gotten
around this issue before (a book being listed as “not store deliverable”) and
she would see what she could find out. When I came home, I called CreateSpace.
Their phone rep said their expanded distribution, which I paid extra for, was
done by Ingram. I would have to ask them why Books-A-Million didn’t have store
delivery availability. I went on the web and searched for Ingram. In an
epiphany moment, I got a live person (not a recording or computer) who was very
helpful (amazing things happen every once in a while).
This is what I discovered as one
of the major differences between CreateSpace and Lightning Source: CreateSpace
does not have returnability of books. In other words, if a bookstore were to
order 10 books and only five of them sold, the bookstore couldn’t return the
unsold books to CreateSpace. If that same bookstore ordered 10 books from
Lightning Source and only five sold, the bookstore could return the unsold
books to Lightning Source (if your contract is set up that way). Therefore,
it’s much easier to get bookstores to buy books from self-published authors who
publish with Lightning Source than with CreateSpace.
The CreateSpace rep also said that
with CreateSpace, you can open your own ebook store and give an additional
discount to bookstores. Another choice is for bookstores to set up their own
account with CreateSpace and then they could order books directly from CreateSpace.
However, I doubt that a major book chain would open a CreateSpace account to be
able to accommodate one customer who special-ordered one book. Also, CreateSpace
only gives a 25 percent discount to bookstores. Not awful, but not the best. When
I did my initial research between the two companies, no one explained these differences
between the two companies in terms that I understood.
I also noted on the CreateSpace
website, they make this statement:
We will determine how to handle Customer returns of Units, which
may include, without limitation (a) in the case of physical Units, placing the
returned copy of the Unit into inventory and reselling it to another Customer,
in which case we will have no obligation to pay you any Content License Royalty for
the resale of such Unit (because we paid, or will pay, you for the original
sale of such Unit); or (b) destroying the Unit and calculating amounts due to
you net of the Content License Royalty we
previously paid for the destroyed return. We reserve the right to prohibit
returns under any circumstances (or to impose any other restrictions on
returns) with respect to sales or rentals (if applicable) of electronically
formatted Units. If a Unit is returned and we have already paid you a Content License Royalty on
the returned Unit, we may offset the amount of the Content License Royalty we
previously paid you for that returned Unit against future Content License Royalty,
or require you to remit to us the amount of the Content License Royalty we
paid to you for the returned Unit.
Despite the fact this
paragraph makes it appear that CreateSpace allows for book returns, I checked with their representative
once again, and they do NOT have “returnability” of books. Period.
The Ingram representative said,
though, that you could get around this. She gave me an email address and I contacted
that Ingram person to see what I could do to make my books returnable with CreateSpace.
I wanted bookstores to be able to order Seventh
Dimension – The Door for a customer as a special order even if they weren’t
going to stock it.
I specifically asked this
question of CreateSpace before I decided to publish with them: “If a customer
walked into Barnes & Noble and requested my book, could the store purchase my
book for their customer?” I was told yes, with expanded distribution. THIS IS
NOT TRUE! Again, store delivery is not available through CreateSpace.
With Lightning Source, you
can. In fact, bookstores may even stock your books if they know they can
return your books if they don’t sell. I cancelled my expanded distribution with
CreateSpace and will be adding Lightning Source as one of my publishers for
books I want to sell outside of Amazon. I want any bookstore to be able to
order my book for one of their customers without having to set up a separate
account with CreateSpace. What bookstore is going to do that for one customer
for one book? Nada.
I understand from other
articles I have read on the web that Lightning Source will also distribute to
Amazon and I can’t limit that distribution to outside of Amazon. That means I
will have two detail pages and two sales rankings because I have a CreateSpace
ISBN for CreateSpace and a separate ISBN for Lightning Source. The biggest disadvantage
with that is when it comes to sales rankings. Instead of all sales being to one
ISBN number, they will go to two numbers. I suppose you have to choose which is
more important—sales ranking or availability of books to bookstores. It’s a
tough choice, but I think I’d rather go for book sales. I’d take money any day
over sales rankings, even though I know a higher sales ranking generates more
sales. But when you are at the bottom of the barrel, all you can do is go up, so
I figure I can’t lose, except not to do anything but limit my books to Amazon
distribution, which has been paltry at best as far as print book sales.
(As an update to the comments above, I later learned you can "retire" the ISBN number from Create Space and just use the ISBN number for Lightning Source and you can ask Amazon to add all the reviews from the Create Space ISBN version to the Lightning Source version before you retire the Create Space ISBN. I have since done this and resolved the issue).
(As an update to the comments above, I later learned you can "retire" the ISBN number from Create Space and just use the ISBN number for Lightning Source and you can ask Amazon to add all the reviews from the Create Space ISBN version to the Lightning Source version before you retire the Create Space ISBN. I have since done this and resolved the issue).
The above comments
were originally posted in a similar form on the John 3:16 Marketing Network
Forum and one of our members, Bruce Brodowski, posted some additional information.
For those who are still confused or uncertain about whether to use CreateSpace
or Lightning Source, here are his follow-up comments. He has published with
both CreateSpace and Lightning Source.
PART
II COMPARING LIGHTNING SOURCE AND CREATESPACE
by Bruce
Brodowski
1. LSI does not do business with authors. They only deal with publishers. That means you have to set yourself up as a publisher with a DBA (doing business as) legal name.
2. LSI ONLY accepts book covers on their templates. If you don't have a means to do that, (such as Indesign) then you have to hire it out. I hired out mine to Walt Shiel and now to Lisa Hainline.
3. Mainline bookstores do not shelve books of self-published authors. However, they will order them through LSI IF they get their normal discount of 40%. They require all books to be returnable; otherwise, they will not order them. This means that all books submitted to LSI must be set up at a 55% discount and returnable. Be careful! LSI gives you two choices:
Returnable and shipped to you—you get charged for the cost of the returned
book—OR you can make them returnable from the bookstore and then destroyed. I have since changed all of my books to make them returnable and destroyed to cut the cost of returning them to me.
4. If you establish an account with LSI, you need to fill out ALL of the forms necessary for ALL other countries. There are several.
5. The advantage of LSI is they own Ingram Distributors, which is the largest distributor in the world. This allows your book to be ordered from LSI to all bookstores in other countries.
6. You need to use you own ISBN. They are available through Bowkers.
7. LSI is better quality than CreateSpace BUT more expensive. Your cost per book is more than CreateSpace.
8. NEVER approve a book with LSI until one or two weeks after CreateSpace. Otherwise Amazon.com will use LSI INSTEAD of CreateSpace and you will make fewer royalties.
9. NEVER upload your interior pages to LSI UNTIL ALL MISTAKES ARE CORRECTED. Only upload the final version. I just made this mistake. I found grammar errors. I uploaded the revision. Then I found content errors.
I uploaded the revision. LSI nailed me for $40 for each revision. I just lost $80 and will have to sell 80 books to recover from that mistake. From now on, I will upload my books to CreateSpace first, order proof books, make revisions, and when I finally approve the PDF for CreateSpace, I will upload that PDF to LSI.
10. There is an upload cost for LSI. You get what you pay for.
11. Always order books for yourself from CreateSpace. They are cheaper. I am about to put an order in for 50 books. Always drop ship single copies of books through CreateSpace. Let them do the packaging and shipping and bill you for it.
I have now successfully published on CreateSpace with no upload cost and no revision cost. I am distributing only through two channels: Amazon.com and Amazon Europe. This is the main way of selling my books to the public. My books are being sold on ALL Amazon.com websites in all countries.
I do not use Expanded Distribution because I have an LSI account and I use my own ISBNs. There is a danger in using CreateSpace ISBN's as discussed in Charlotte at our last writers’ group meeting. If you use CreateSpace’s ISBNs, CreateSpace can do anything they want with your book. By using my own ISBN, they can’t. In my opinion, the Expanded Distribution is worthless.
To sum up, my book A Journey to Heaven is available online at Barnes and Noble because of my account with LSI. The bookstore in Meadville, PA, Tattered Corners, that is hosting Tammy's March 9 book signing was supplied 10 books that I drop shipped to the bookstore through a CreateSpace order. As of yesterday, the store is also able to order more books through LSI/Ingram and will do that at a 40% discount before the book signing. The book store Park Road Books (an Indie bookstore) in Charlotte, NC, has approved carrying A Journey to Heaven on consignment. I will order books through CreateSpace at my cost and supply them to that store. They will pay me 60% of the sales price of the book twice a year.
One other thing: I have a sales use tax license for NC and have had temporary licenses for other states in which I have sold. The only way around this is to have a bookstore run your books through their cash register during a book signing. They collect and pay the sales tax.
Borders did that for me as well as a sweet bookstore in Inlet, NY.
Phew, that is a lot to cover and I probably forgot some things. I hope this may help to clear up the differences between Lightning Source and CreateSpace.
You can contact Bruce Brodowski on his website at http://orphanheart.wordpress.comhttp://orphanheart.wordpress.com/
For another excellent article on this topic, visit: http://www.novelpublicity.com/2011/10/createspace-or-lightning-source-which-is-the-more-intelligent-choice-for-self-publishing/
To learn more about the John 3:16 Marketing Network, where information like this is shared daily, go to http://lorilynroberts.com/john_3_16_marketing_network.html
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